At EpikGear Shop, accessible from https://shop.epikgear.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by EpikGear Shop and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in EpikGear Shop. This policy is not applicable to any information collected offline or via channels other than this website.
Last updated on 24 Nov 2020.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. Certain third parties may also collect information about you, either directly or from your interaction with our Services.
Information We Collect from Your Device
We also collect certain information when you use our shop, such as the type of browser you are using (e.g., Chrome, Firefox, Internet Explorer, Safari) and the version of your browser, the type of operating system you are using (e.g., Windows, Mac OS, iOS, Android), the domain name of your Internet service provider or mobile carrier, IP address, mobile device IP address (e.g., MAC address), unique device identifier, your precise location information, and certain usage information.
How We Use Your Information
We use information we, or our third party service providers, collect about you for a few different purposes, either as described in this policy or as we otherwise disclose to you when you interact with our Services. For example, we may use your information as follows:
Providing Products and Services
We use the information we collect about you to:
- provide you with our products, programs, and services;
- process your transactions, track and ship orders;
- administer surveys, sweepstakes or contests;
- respond to your inquiries about our offerings;
- provide, personalize, and improve our offerings and Services; and
- offer you other products, programs or services from us and our affiliates, business partners, and selected third parties that we believe may be of interest to you.
Communicating with You
We use the information we collect about you to communicate with you, including via email, phone, sms text message or push notifications, as you decide, for reasons such as:
- to confirm purchases you have made through our website;
- to confirm that your purchases have shipped;
- to invite you to review purchases made via our website;
- to notify you of items left in your shopping cart;
- to notify you when you have won a contest or sweepstakes;
- to notify you when we make changes to our user agreements;
- to fulfill a request by you for an online newsletter;
- to provide you with product recommendations;
- to provide you with access to personalized information based on your location;
- to contact you about your account with us; and
- to offer you other products, programs or services from us and our affiliates, business partners, and selected third parties that we believe may be of interest to you.
We use the information that you provide about others to enable us to send them invitations, gifts, cards, or other content on your behalf or through our Services. From time to time, we also may use this information to offer products, programs, or services to them.
Improving and Personalizing our Services
We use aggregate information about you and non-personal information that we collect to improve the design, functionality and content of our Services, and to enable us to personalize your experience with our Services and offerings. We use this information to (i) provide, maintain, personalize, protect, improve, and develop our products, programs, and services and to operate our business, (ii) to analyze usage and performance of our Services, and (iii) for us and our affiliates, business partners, and selected third parties to offer you products, programs, or services.
Retaining Your Information
We keep your data as long as required to service your account, to promote our legitimate business interests, and to comply with our legal and contractual obligations. You may remove your data at any time by emailing privacy AT shop.epikgear DOT COM.
Information Sharing & Disclosure
Legal and Law Enforcement Purposes
We may disclose personal information in response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request. We also may disclose such information to third parties in connection with fraud-scoring, detection, and prevention activities or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, to protect our rights and the rights of others, and as otherwise required by law.
Business Transactions
We may transfer information about you in the event of or negotiation of a business transaction, such as if we are acquired by, sold to, or merged with another company, or in connection with financing, bankruptcy, or dissolution proceedings.
Service Providers
Our agents and contractors, such as our shipping partners, order management system and fraud prevention providers, may have access to personal information to help carry out the services they are performing for us, such as shipping orders, processing orders, hosting product reviews, and preventing fraud.
Log Files
EpikGear Shop follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, EpikGear Shop uses ‘cookies’and other similar technology such as “Web beacons.” Cookies are text files containing small amounts of information which are downloaded to your device when you visit a site. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognizes that cookie.
Cookies do a lot of different jobs, like remembering your preferences, and generally improving the user experience. You can find more information about cookies at All About Cookies. Web beacons are electronic images that often work in conjunction with cookies.
We use cookies for the following purposes:
- Required Functions. Certain cookies are required for the basic functionality of our shopping cart.
- Analytics. We use cookies to track and collect data across our Store, which we review in order to provide a better shopping experience.
- Marketing. We use cookies to provide you with relevant marketing materials from this Store.
- Marketing Additional Services. We use cookies to alert our customers to additional services and products provided by third-parties.
Our service providers also use cookies, and these cookies may be stored on your computer when you visit our website for the following purposes:
- To provide us with our core shopping cart functionality.
- To analyze the use of our website.
- To provide our customers with a wishlist feature and to notify customers when items are back in stock.
- To provide recommended shopping suggestions.
- To provide our shopping cart with the ability to geo-locate a user based on their IP Address.
- To provide us with a content-delivery network for content on our store.
- To provide us with a mailing list signup popup.
Cookies allow you to take advantage of some of our shop’s essential features. If you block or otherwise reject some of our cookies, you will not be able to add items to your shopping cart.
By accepting this Privacy Policy, you specifically agree to our use of cookies and Web beacons as described herein.
We do not currently alter our practices when we receive Do Not Track signals because there is no consensus among industry participants as to what “Do Not Track” means in this context. To find out more about “Do Not Track,” you may wish to visit All About Do Not Track.
Advertising Partners Privacy Policies
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on EpikGear Shop, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that EpikGear Shop has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
EpikGear Shop’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We don’t discriminate if you exercise any of your CCPA rights with respect to your data. We don’t charge different prices or deny services to anyone who exercises their rights to control how their data is used on this website.
GDPR Data Protection Rights (EU Users Only)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We don’t discriminate if you exercise any of your GDPR rights with respect to your data. We don’t charge different prices or deny services to anyone who exercises their rights to control how their data is used on this website.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
EpikGear Shop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Your Choices
There are a number of ways you can learn about, control and make changes to how we and third parties collect, use and share your information.
Profile Information
You may update or correct your profile information through our Account Settings page or by sending us an email at privacy AT shop.epikgear DOT COM.
Marketing Communications
We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us or from unaffiliated third parties. If you ever decide in the future that you would like to update these preferences, you can visit our Marketing Preference page where you may choose how often you would like to receive certain communications from us or where you may choose to unsubscribe from receiving certain communications from us. Additionally, you may follow the “unsubscribe” instructions provided in any marketing email you receive from us. You may also send us an email at privacy AT shop.epikgear DOT COM or Contact Us with your request, and we will edit your preferences accordingly. Please note, if you unsubscribe or opt out of communications, we may still send you non-promotional e-mails, such as e-mails about your account, order and shipping confirmations, notifications that you left something in your shopping cart, or in regard to our ongoing business relations.
Cookies
Many web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies from our servers. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device. Please consult the “Help” section of your browser for more information. To find out more, please consult All About Cookies. If you choose to remove or reject cookies, this could affect certain features of our Services and may result in removing opt-out cookies used to express your choice about online tracking and personalized ads. You can choose to opt-out of use of cookies by many of our advertisers, advertising technology vendors and other advertising-related services who help deliver ads tailored to your profile and preferences at the following: Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising or Your Online Choices. If you remove your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choices. You can avoid the use of cookies by Google Analytics relating to your use of our shop by downloading and installing the Browser Plugin available here.
Device Settings
Devices and device system software provide certain opt-out choices that you can control. For example, Apple iOS and Google Play Services provide an opt-out choice that you can use to control in-app advertisements, and mobile device operating systems provide opt-out choices for push notifications or alerts and collection of location information. If you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or app settings, depending on the type of device. Please consult your device settings for more information or to opt out using these mechanisms.
Security
Your security is important to us and we have put in place appropriate technical and organizational procedures designed to safeguard the information we collect through the Services. Unfortunately, no security system can be guaranteed to be 100% secure, so we cannot guarantee the security of the information you provide to us. To help protect your information, you should not share your account information or password, reuse your password on other websites, or use a password you have used on other websites. For more information on password protection practices click here. If you share your account information or password with others or allow others to access your account, you will be responsible for their actions. While you are responsible for maintaining the confidentiality and security of your account information, if you become aware of a security issue affecting our Services or any authorized use of your account, please let us know immediately by contacting us at privacy AT shop.epikgear DOT COM..
International Transfers
We operate internationally, however our computer systems are currently based in the United States. Your personal information will be processed by us in the U.S. where data protection and privacy regulations may be different from those of your country of residence. If you use our Services from outside the U.S., you consent to the collection and/or processing in the U.S. of your personal information, which includes the use of cookies as described on this page.
Changes to this Policy
From time to time, we may update this Privacy Policy. We will notify you about material changes in the way we treat personal information by placing a notice on this website or by sending you an email message. We encourage you to periodically check back and review this policy so that you always will know our current privacy practices.
How to Contact Us
Thank you so much for your interest in our online shop and for reading this policy. We hope you enjoy our products and services. If you have any questions about this Privacy Policy, please contact us:
- By Email: privacy AT shop.epikgear DOT COM.
- Our Contact Us page
- By Calling: 1-704-764-1188.